Customer Care & Sales Specialist II

Reliable Parts; Spokane (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Insurance Coverage

Company-Paid Protection

Retirement Savings

Job summary

Reliable Parts in Spokane is seeking a Customer Sales Representative II to assist customers by phone, live chat, and email, helping with orders and resolving shipping issues to boost retention and satisfaction. You will balance multiple priorities, meet call-center targets, collaborate with warehouse and outside sales teams, and promote world-class service with proactive problem solving.

Requirements include a high school diploma or GED, two years of call center or customer service experience,

Qualifications

• Minimum high school diploma or GED.
• Two years prior call center or customer service experience.
• Excellent written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic computer literacy.
• Experience with appliance parts or major home appliances preferred.

Responsibilities

• Answer inbound customer service phone calls.
• Correspond with customers via email and live chat sessions.
• Achieve call center metric targets and customer satisfaction objectives.
• Perform advanced CSR functions.
• Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making.
• Recognize and act on opportunities for additional sales.
• Troubleshoot and resolve order discrepancies.
• Collaborate with warehouse personnel to resolve shipping conflicts.
• Partner with the outside sales team on customer satisfaction issues.
• Promote a culture that is focused on world-class customer service through building customer trust and taking ownership of all customer issues.

Skills

Multitasking

Under pressure

Written communication

Verbal communication

Typing 40+ wpm

Basic computer literacy

Call center experience

Appliance parts knowledge

Education

High school diploma or GED

Job description

Reliable Parts in Spokane is seeking a Customer Sales Representative II to assist customers by phone, live chat, and email, helping with orders and resolving shipping issues to boost retention and satisfaction. You will balance multiple priorities, meet call-center targets, collaborate with warehouse and outside sales teams, and promote world-class service with proactive problem solving.

Requirements include a high school diploma or GED, two years of call center or customer service experience,