Customer Service Specialist – Printing & Orders

Automatic Data Processing, Inc.; Mesa (AZ); Sur place; USD 32 000 - 44 000; Plein temps

Résumé du poste

Automatic Data Processing, Inc. is seeking a Customer Service Representative in Arizona to liaise between customers and the Production Team. The role involves handling inquiries, processing orders, and resolving issues while maintaining customer records.

Required skills include excellent communication, active listening, and strong computer literacy. A high school diploma and 2+ years in customer service are required, with order entry or printing industry experience preferred.

Qualifications

• High school diploma or equivalent.
• 2+ years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Responsabilités

• Interact with customers by telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; escalate when beyond knowledge to lead or manager.
• Ensure appropriate actions are taken to resolve customer problems and concerns.
• Maintain customer accounts and records of interactions with inquiries, complaints, or comments.
• Perform other related duties as assigned.

Connaissances

Communication

Active listening

Service-oriented

Computer skills

Typing 30 WPM

Math & ruler skills

Multitasking

Detail-oriented

Analytical

Formation

High school diploma

2+ years Customer Service経験

Order entry experience

Printing industry experience

Description du poste

Automatic Data Processing, Inc. is seeking a Customer Service Representative in Arizona to liaise between customers and the Production Team. The role involves handling inquiries, processing orders, and resolving issues while maintaining customer records.

Required skills include excellent communication, active listening, and strong computer literacy. A high school diploma and 2+ years in customer service are required, with order entry or printing industry experience preferred.