Orders Clerk II: Detail-Driven, Customer-Focused

Automatic Data Processing, Inc.; Fort Payne (AL); On-site; USD 21,000 - 25,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an organized Orders Clerk II in Fort Payne, AL to manage customer orders and collaborate with sales. The role emphasizes accuracy, timely delivery, and proactive communication with customers and vendors.

You will process orders, monitor credits, resolve discrepancies, and maintain pricing and backorder data. Familiarity with NetSuite and inventory software is advantageous; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in order processing or related field.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Receive and enter customer orders into purchasing software.
• Work with Orders Fulfillment Clerk to address backorder items and obtain replacements.
• Notify customers via email of any backorder items.
• Review customer agreements for product, pricing, and shipping terms.
• Monitor customer credit limits and determine whether an order can be processed.
• Review orders for accuracy, verifying shipping, item, quantity, and pricing information.
• Resolve discrepancies by notifying vendor and purchasing department and correcting information.
• Make notes of confirmation numbers in the order memo section.
• Process RMAs and replacements through the appropriate software.
• Maintain and update pricing and backorder spreadsheets.
• Assist customers with ordering, pricing, and website issues.
• Demonstrate how to use the online store.
• Assist customers with complaints regarding expired reagents, lost or incomplete orders, damaged items, and shipping issues.
• Answer customer calls and respond to help desk tickets.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Data entry

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Business Administration or related field

Tools

NetSuite

Inventory management software

Job description

Automatic Data Processing, Inc. is seeking an organized Orders Clerk II in Fort Payne, AL to manage customer orders and collaborate with sales. The role emphasizes accuracy, timely delivery, and proactive communication with customers and vendors.

You will process orders, monitor credits, resolve discrepancies, and maintain pricing and backorder data. Familiarity with NetSuite and inventory software is advantageous; bilingual English/Spanish is a plus.