Remote-Ready Customer Support & Sales Associate

Talentify; Midway (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is a leading tech-enabled business services company delivering CX, BPO, and IT services across industries. We seek Call Center Representatives to support inbound/outbound customer service and sales for a diverse client portfolio.

No prior call center experience required; strong training will prepare you for success. Join a growing team with opportunities for development, working to deliver exceptional customer experiences nationwide.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Skills

18 years or older

High school diploma or equivalent

Strong communication

Typing 20+ WPM

Microsoft Office

Windows OS

Reliable and punctual

Troubleshooting and follow-up

Multitask and self-manage

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is a leading tech-enabled business services company delivering CX, BPO, and IT services across industries. We seek Call Center Representatives to support inbound/outbound customer service and sales for a diverse client portfolio.

No prior call center experience required; strong training will prepare you for success. Join a growing team with opportunities for development, working to deliver exceptional customer experiences nationwide.