Customer Care Representative (BDC) | Entry Level | Paid Training| $39K–$45K

HTU; Fife, Northern (WA, KY); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Match

Paid Time Off & Holidays

Employee Assistance Program (EAP)

Job summary

Larson Automotive Group in Washington state is seeking a motivated customer service professional to serve as a primary contact for customer inquiries, schedule service appointments, and coordinate communication across departments. This full-time role emphasizes delivering a positive first impression and maintaining organized records.

The position offers hands-on training, growth opportunities into sales, service, and parts, and a benefits package including medical, vision, dental, and life

Qualifications

• Strong communication and phone skills.
• Ability to stay calm and professional under pressure.
• Organized multitasker with attention to detail.
• Positive, dependable, and team-oriented work style.
• Customer service, hospitality, call center, or receptionist experience preferred.
• Excellent communication and active listening skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customer phone calls.
• Help create a positive first impression for every customer.
• Schedule service appointments and coordinate customer communication between departments.
• Support service and sales departments with administrative coordination.
• Maintain accurate notes, follow-up, and organization throughout the day.
• Deliver consistent, high-quality customer care experiences.

Skills

Communication

Phone skills

Multitasking

Detail-oriented

Team-oriented

Customer service experience

Active listening

Job description

Your Role

Here's what you will be doing:

• Serve as a primary point of contact for customer phone calls
• Help create a positive first impression for every customer
• Schedule service appointments and coordinate customer communication between departments
• Support service and sales departments with administrative coordination
• Maintain accurate notes, follow-up, and organization throughout the day
• Deliver consistent, high-quality customer care experiences

About You

The company is looking for:

• Strong communication and phone skills
• Ability to stay calm and professional under pressure
• Organized multitasker with attention to detail
• Positive, dependable, and team-oriented work style
• Customer service, hospitality, call center, or receptionist experience preferred
• Excellent communication and active listening skills
• Strong customer service and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable speaking with customers by phone and through written communication
• Strong attention to detail and accurate data entry skills
• Desire to build a long-term career within Larson Automotive Group
• Dependable, professional, and team-oriented

Compensation & Benefits

• $39,000 - $45,000 annual compensation
• Full-time consistent schedule
• Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
• Company-Paid Life & AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Assistance Program (EAP) - free confidential support for mental, legal, financial, and family matters
• Employee Vehicle Purchase Program - exclusive pricing on all brands offered

Training & Development

Hands-on paid training with ongoing coaching and professional developmental support.

Career Progression

Career advancement opportunities into sales, service, and parts positions.