Business Development Center (BDC) Representative

Legacy Chevrolet GMC; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K

Company paid vacation

Community involvement

Job summary

Legacy Chevrolet GMC in Wisconsin is seeking a Business Development Center (BDC) Representative to handle incoming service inquiries and manage customer satisfaction efforts. Ideal candidates will have 3+ years of experience, excellent communication skills, and a proactive attitude towards customer service.

This position offers competitive pay along with health, dental, and vision benefits, 401K, and paid time off. The role includes following up with customers, managing documentation, and working closely with service teams to ensure seamless customer interactions.

Qualifications

• 3+ years' experience required, preferably in sales.
• 3-6 months previous experience in customer service or sales over-the-phone is a plus.
• Bilingual candidates are preferred.

Responsibilities

• Follow up with prospective customers via email.
• Coordinate questions and issues with department personnel.
• Manage paperwork and prepare documentation as needed.
• Maintain an owner follow-up system to encourage repeat business.
• Establish personal goals consistent with dealership productivity standards.

Skills

Excellent telephone skills

Strong computer and internet skills

Customer satisfaction skills

Strong organizational and time management

Tools

Microsoft Office suite

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departmentsThe ideal candidate has some post‑secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co‑workers, and vendors.
• Support on‑line customers by setting appointments.

Qualifications

• 3+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over‑aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must be driven with a passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!