Customer Care Representative (BDC) | Entry Level | Paid Training| $39K–$45K

Larson Dodge; Fife (WA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Company-Paid Life Insurance

AD&D Insurance

401(k) with Company Match

Paid Time Off

Holidays

Employee Assistance Program (EAP)

Employee Vehicle Purchase Program

Job summary

Larson Automotive Group is hiring a Customer Care Representative to join our Business Development Center (BDC). You will answer incoming calls, schedule appointments, follow up with customers, and help connect them with the right sales or service team.

No automotive experience is required—we'll provide the paid training you need to succeed and support your growth within Larson's teams.

Qualifications

• Excellent communication and active listening skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable speaking with customers by phone and through written communication.
• Strong attention to detail and accurate data entry skills.
• Desire to build a long-term career within Larson Automotive Group.

Responsibilities

• Serve as a primary point of contact for customer phone calls.
• Help create a positive first impression for every customer.
• Schedule service appointments and coordinate customer communication between departments.
• Support service and sales departments with administrative coordination.
• Maintain accurate notes, follow-up, and organization throughout the day.
• Deliver consistent, high-quality customer care experiences.

Skills

Communication skills

Phone skills

Multitasking

Attention to detail

Team player

Customer service

Active listening

Job description

Description

Do you enjoy talking with people, staying organized, and helping customers have a great experience? Larson Automotive Group is hiring a Customer Care Representative to join our Business Development Center (BDC).

In this role, you'll answer incoming calls, schedule appointments, follow up with customers, and help connect them with the right sales or service team.

No automotive experience is required—we'll provide the paid training you need to succeed.

What You’ll Get

• $39,000 – $45,000 annual compensation
• Full-time consistent schedule
• Hands on paid training with ongoing coaching and professional developmental support
• Career advancement opportunities into sales, service and parts positions
• Team-focused culture with supportive leadership

What You’ll Do

• Serve as a primary point of contact for customer phone calls
• Help create a positive first impression for every customer
• Schedule service appointments and coordinate customer communication between departments
• Support service and sales departments with administrative coordination
• Maintain accurate notes, follow-up, and organization throughout the day
• Deliver consistent, high-quality customer care experiences

What We’re Looking For

• Strong communication and phone skills
• Ability to stay calm and professional under pressure
• Organized multitasker with attention to detail
• Positive, dependable, and team-oriented work style
• Customer service, hospitality, call center, or receptionist experience preferred

Benefits & Perks

• Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
• Company-Paid Life & AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer

Why Join Larson Automotive?

We believe a job should be the beginning of a career, not just a place to clock in and out. At Larson, employees have opportunities to learn new skills, take on new challenges, and grow within our organization. We are committed to helping our team members build a future they can be proud of.

Choosing where you work is an important decision. At Larson Automotive Group, we are committed to creating an environment where every employee feels welcomed, respected, and supported from day one. We believe in treating people fairly, doing the right thing, and providing opportunities for our team members to develop and succeed. Larson proudly offers equal employment opportunities to all qualified candidates.

Requirements

• Excellent communication and active listening skills
• Strong customer service and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable speaking with customers by phone and through written communication
• Strong attention to detail and accurate data entry skills
• Desire to build a long-term career within Larson Automotive Group.
• Dependable, professional, and team-oriented
• Customer service, retail, hospitality, receptionist, or call center experience is helpful but not required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.