Sales BDC Representative/Customer Service

Coughlincars; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay plan

Commission + bonuses

Medical, Dental, Vision

Job summary

Coughlin Automotive is seeking a Business Development Center Representative to drive showroom visits by contacting customers via phone, text, and email. You will convert inquiries into appointments and fuel the sales cycle with follow-ups and warm leads.

The role offers a commission-based pay plan with bonuses and a strong income potential of $55k–$75k annually, plus benefits after eligibility. This is an on-site position at our Columbus dealership.

Qualifications

• Excellent phone and communication skills.
• Attention to detail; goal-oriented and results-driven.
• Positive, “can-do” attitude with a willingness to learn.
• Ability to communicate professionally via text and email.
• High energy and enthusiasm.

Responsibilities

• Contact customers via phone, email, and text to set appointments for the sales team.
• Cover Internet inquiries and incoming phone leads (“Phone Ups”).
• Engage customers who recently visited the dealership.
• Follow-up on previous leads to drive showroom visits.

Skills

Excellent phone skills

Communication skills

Attention to detail

Can-do attitude

Energy and enthusiasm

Professional text/email communication

Education

High school diploma or equivalent

Job description

Business Development Center Representative

Full-Time | Commission + Bonuses | $55,000-$75,000 Annual Income Potential

Position Summary

Are you driven, outgoing, and love talking to people? Do you thrive in a fast-paced, goal-oriented environment where every conversation matters? As a BDC Sales Representative, you'll be the spark that turns customer interest into showroom visits. You'll connect with potential buyers through calls, texts, emails, and online inquiries, building excitement, creating relationships, and setting appointments that fuel our sales success. If you enjoy winning, growing, and being rewarded for your results, this role is for you!

What You’ll Do:

You'll be responsible for contacting customers via phone, email, and text to set appointments for our sales team, including:

• Internet inquiries
• Incoming phone leads ("Phone Ups")
• Customers who recently visited the dealership
• Follow-up on previous leads

What We’re Looking For:

• Excellent phone and communication skills
• Attention to detail; goal-oriented and results-driven
• Positive, "can-do" attitude with a willingness to learn
• Ability to communicate professionally via text and email
• High energy and enthusiasm

What We Offer:

• One of the most competitive and lucrative pay plans in the industry
• Commission + bonus structure with $55k-$75k income potential
• Medical, Dental, Vision & more (after eligibility period)
• Paid vacation and additional benefits
• Employee discounts on parts and labor
• Ongoing training and advancement opportunities

Requirements:

• Valid driver's license
• Must pass a background check

Coughlin Automotive is an Equal Opportunity Employer and a Drug-Free Workplace.