Business Development Center (BDC) Representative

Oremor Automotive Group; Fresno (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Paid vacation and holidays

Community involvement

Job summary

Oremor Automotive Group, based in Fresno, seeks a Business Development Center (BDC) Representative to greet visitors and handle service inquiries with a friendly, customer-focused approach. The role includes coordinating service appointments and performing clerical duties in the Service Department.

Ideal candidates have 1+ years in a similar role and strong phone, writing, and computer skills. Automotive experience is a plus; bilingual candidates are encouraged to apply.

Qualifications

• 1+ years' experience in a similar role (administrative, clerical, call center, customer service).
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Bilingual a PLUS!

Responsibilities

• Answer inbound service calls and coordinate schedules of service advisors and service appointments.
• Follow up with prospective customers in response to website inquiries.
• Provide administrative assistance and manage paperwork and records.
• Maintain an owner follow-up system to encourage repeat/referral business.

Skills

Phone skills

Communication

Interpersonal skills

Organizational skills

Time management

Self-motivated

Education

Post-secondary education or training

Tools

Microsoft Office

Job description

Overview

TheBusiness Development Center (BDC)Representativeanswers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming Service inquiries, requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service or sales. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.
• Performs other duties as assigned.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!