Service BDC Trainee

Highland Park Ford; Highland Park (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Job summary

Hireology in Highland Park, IL is seeking a motivated, outgoing individual to join our team as a Service BDC Trainee. No prior automotive experience is required—we are ready to train the right candidate from the ground up!

If you have a great personality, excellent communication skills, and a strong work ethic, this is a fantastic entry-level opportunity to build a career in customer service and automotive business development.

Qualifications

• Strong verbal communication and phone etiquette.
• Friendly, upbeat, and positive personality.
• Solid organizational skills and attention to detail.
• Basic computer skills and comfort learning new software.
• Reliable, punctual, and eager to learn.

Responsibilities

• Answer incoming service calls in a warm, professional, and helpful manner.
• Schedule service appointments for customers using our scheduling system.
• Conduct follow-up calls to confirm appointments and check on customer satisfaction.
• Keep customer information organized and up to date in our database.
• Assist the Service Department in delivering a seamless, top-tier customer experience.

Skills

Verbal communication

Phone etiquette

Organization

Basic computer skills

Learn quickly

Job description

We are looking for a motivated, outgoing, and organized individual to join our team as aService BDC Trainee. No prior automotive experience is required—we are ready to train the right candidate from the ground up!

If you have a great personality, excellent communication skills, and a strong work ethic, this is a fantastic entry-level opportunity to build a career in customer service and automotive business development.

What We Offer

• Starting Pay: $15.00 per hour
• Full hands-on training provided—no experience necessary
• Supportive team environment
• Opportunities for career growth within the company
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Key Responsibilities

• Answer incoming service calls in a warm, professional, and helpful manner.
• Schedule service appointments for customers using our scheduling system.
• Conduct follow-up calls to confirm appointments and check on customer satisfaction.
• Keep customer information organized and up to date in our database.
• Assist the Service Department in delivering a seamless, top-tier customer experience.

Qualifications

• Strong verbal communication and phone etiquette.
• Friendly, upbeat, and positive personality.
• Solid organizational skills and attention to detail.
• Basic computer skills and comfort learning new software.
• Reliable, punctual, and eager to learn.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.