Customer Care Representative -9am-6pm-Monday-Friday

Call Dixie; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Call Dixie is hiring a Customer Care Representative to deliver outstanding service in a fast-paced environment and support a positive customer experience. You’ll handle calls, document details, and work with the team to meet satisfaction targets, while maintaining accurate records and building strong relationships with customers.

Ideal candidates have a high school diploma or GED, 1–2 years in customer service, solid verbal and written communication, and comfortable with common computer software

Qualifications

• High School Diploma or GED.
• 1–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.
• Familiarity with business management software tools (preferred).
• Excellent time management and organizational skills.
• Ability to stay calm under pressure and make sound decisions.
• Positive attitude and strong team player mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule service calls and record important details accurately.
• Communicate effectively with team members and management.
• Deliver world-class customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.
• Manage multiple tasks in a fast-paced environment.
• Provide timely feedback to management.
• Build productive relationships with customers and coworkers.

Skills

Customer service

Phone etiquette

Communication skills

Education

High School Diploma or GED

Tools

CRM software

Job description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently
• This position is scheduled is 9am-6pm Monday-Friday
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

What We’re Looking For

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset