Customer Care Representative -10am-7pm-Monday-Friday

Call Dixie; Montgomery (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits (401(k), health

Paid holidays and vacation

Ongoing training to develop skills

Team-oriented culture

Job summary

Call Dixie in Montgomery, Alabama is seeking a Customer Care Representative to join our team and deliver world-class service across inbound and outbound calls.

You will handle calls, schedule service, maintain records, and collaborate with teammates to meet satisfaction goals. This on-site role supports a team-driven, customer-first culture in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule service calls and record important details accurately.
• Communicate effectively with team members and management.
• Deliver world-class customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.
• Manage multiple tasks in a fast-paced environment.
• Provide timely feedback to management.
• Build productive relationships with customers and coworkers.

Skills

Customer service

Verbal communication

Written communication

Time management

Team player

Education

High School Diploma or GED

Tools

Business management software

Job description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team's customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

What You'll Do

• Handle inbound and outbound customer calls professionally and efficiently
• This position is scheduled is 10am-7pm Monday-Friday
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database recordsManage multiple tasks in a fast-paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

What We're Looking For

• High School Diploma or GED
• 1-2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset