Customer Engagement Representative

JSG (Johnson Service Group, Inc.); Ladson (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits available after 30 days

Paid holidays after 30 days

401(k) options

Job summary

A recognized recruiting firm is seeking an onsite Customer Engagement Representative in Ladson, SC. The role involves processing customer orders, resolving issues, and ensuring effective communication with internal teams and customers. Ideal candidates will have a High School Diploma and experience in customer service. Benefits include medical options after 30 days and opportunities for paid holidays. This is a contract position expected to last one year.

Qualifications

• Prior experience resolving customer related issues and improving processes.
• Ability to work in a team environment and independently.
• Demonstrated analytical and problem-solving skills.

Responsibilities

• Process customer orders and changes according to policies.
• Validate orders prior to repair and shipping.
• Serve as point-of-contact for shipping broker.

Skills

Customer service resolution

Proficient in Microsoft Office

Outstanding communication skills

Analytical skills

Teamwork

Time management

Education

High School Diploma

Job description

Johnson Service Group, a nationally recognized recruiting firm, is seeking an onsite Customer Engagement Representative for our industrial manufacturing client in Ladson, SC.

Responsibilities

• Process customer orders/changes in system according to established department policies and procedures. Provide customer with order acknowledgements
• Validate orders entered in the system are correct prior to repair and shipping to customer.
• Update and distribute weekly status reports to customers.
• Update customer mandated portals / interface.
• Alert appropriate departments of any potential delivery problems.
• Serve as point-of-contact for shipping broker for international customers.

Requirements

• High School Diploma
• Prior experience resolving customer related issues, improving processes, and helping in efficiency
• Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
• General comprehension of contract terms and conditions
• Ability to work in a team environment and independently
• Courteous, clear, and professional
• Outstanding communication and relationship-building skills
• Demonstrated analytical and problem-solving skills.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must be able to work well with internal customers and all levels of management.
• Experience placing and reviewing purchase orders.

Additional Information

• Contract position expected to be one year in length
• Medical benefits available through JSG following 30 days of employment
• Paid holidays after 30 days of employment
• First shift Hours (7:00am – 3:30pm, M – F)

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.