Remote Customer Care Specialist

Dayton Roger's; Kentucky; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Paid time off and holidays

Opportunities for advancement within 6

Ongoing training and development

Job summary

Dayton Roger's Contract is seeking a Customer Care Representative to serve as the first point of contact for customers in a remote setting. You will provide information, resolve issues, and ensure a high level of satisfaction while supporting scheduling and payment tasks.

The role emphasizes strong communication, teamwork, and the ability to multitask in a fast-paced environment, with opportunities for advancement and ongoing training within the company.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Strong communication and problem-solving abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the first point of contact for customers and provide information about services.
• Handle complaints and resolve issues professionally and timely.
• Maintain high customer satisfaction by addressing inquiries promptly.
• Build relationships through regular communication and follow-up.
• Collaborate with other departments to resolve issues.
• Keep detailed records of interactions and transactions.
• Assist with scheduling and basic payments.
• Continuously seek to improve customer service processes.

Skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Dayton Roger's Contract is seeking a Customer Care Representative to serve as the first point of contact for customers in a remote setting. You will provide information, resolve issues, and ensure a high level of satisfaction while supporting scheduling and payment tasks.

The role emphasizes strong communication, teamwork, and the ability to multitask in a fast-paced environment, with opportunities for advancement and ongoing training within the company.