Customer Care Representative

Vaco by Highspring; Santa Ana (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Growth and advancement opportunities

Collaborative team environment

Job summary

Vaco by Highspring in California is seeking a Customer Care Representative to support customers via phone, email, and chat, handling inquiries, processing orders, and maintaining records. The role requires at least 2 years in customer service, strong communication, and proficiency with Microsoft Office and CRM systems; schedule options 6:00-3:00 or 7:00-4:00, with potential weekends.

This position offers competitive hourly pay of 27-29 USD and opportunities for growth in a collaborative team

Qualifications

• Minimum 2 years of customer service experience in an office, call center, or customer support environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite and CRM/customer service platforms.
• Comfortable working in a high-volume customer interaction environment.
• Available to work either a 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM schedule.
• Flexibility to work occasional weekends or holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer concerns and complaints while ensuring a positive customer experience.
• Provide accurate information regarding products, services, and account details.
• Process customer orders and follow up as needed to ensure successful completion.
• Maintain and update customer records within company systems.
• Process account adjustments and service requests.
• Conduct customer satisfaction follow-ups and identify opportunities for service improvement.
• Escalate complex or urgent issues to the appropriate department.
• Stay informed on company products, services, policies, and procedures.
• Collaborate with team members to achieve departmental goals.
• Perform additional duties as assigned.

Skills

Customer service

Phone support

Email & chat

CRM software

Microsoft Office

Education

Associate's degree

Bachelor's degree

Tools

CRM software

Customer service platforms

Job description

Schedule: 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM

Pay: $27 - $29/hour

Position Overview

We are seeking a customer-focused Customer Care Representative to provide exceptional support to customers through phone, email, and chat communication. This role is responsible for resolving inquiries, processing orders, maintaining customer records, and ensuring a positive customer experience. The ideal candidate is a strong communicator, enjoys problem-solving, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer concerns and complaints while ensuring a positive customer experience
• Provide accurate information regarding products, services, and account details
• Process customer orders and follow up as needed to ensure successful completion
• Maintain and update customer records within company systems
• Process account adjustments and service requests
• Conduct customer satisfaction follow-ups and identify opportunities for service improvement
• Escalate complex or urgent issues to the appropriate department
• Stay informed on company products, services, policies, and procedures
• Collaborate with team members to achieve departmental goals
• Perform additional duties as assigned

Qualifications

• Minimum of 2 years of customer service experience in an office, call center, or customer support environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to multitask and manage competing priorities
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and CRM/customer service platforms
• Comfortable working in a high-volume customer interaction environment
• Available to work either a 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM schedule
• Flexibility to work occasional weekends or holidays as needed

Preferred Qualifications

• Associate's or Bachelor's degree in Business, Communications, or a related field
• Experience with order processing, account management, or customer support software
• Competitive hourly pay of $27-$29/hour
• Growth and advancement opportunities
• Collaborative and supportive team environment

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).