Accounts Receivable Collector

Vaco by Highspring; Mission Viejo (CA); Ibrido; USD 41.000 - 45.000; Tempo pieno

Descrizione del lavoro

Vaco by Highspring in Rancho Santa Margarita, CA (Hybrid schedule) is seeking an Accounts Receivable Collector to join the Finance team. You will manage a high-volume commercial customer portfolio, contact clients by phone and email, and pursue timely payments while maintaining professional relationships.

Required: 3+ years in B2B AR or commercial collections, experience with ERP systems and MS Excel, and proven ability to meet collection goals.

Competenze

• 3+ years of B2B accounts receivable or commercial collections experience.
• Experience with high-volume portfolios in a fast-paced environment.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Experience with ERP systems and Microsoft Excel.

Mansioni

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgment.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Conoscenze

Accounts receivable

B2B collections

Negotiation

Communication

Time management

Strumenti

ERP systems

MS Excel

Descrizione del lavoro

Location: Rancho Santa Margarita, CA (Hybrid schedule

Pay Range: $30-$33/hr.

Temp-to-hire

About the Role

Our client is seeking a motivated and results-driven Accounts Receivable Collector to join their Finance team. This role is responsible for managing a high-volume portfolio of commercial customer accounts while maintaining positive customer relationships and achieving collection goals. The ideal candidate thrives in a fast-paced environment, embraces process improvements, and takes ownership of resolving payment issues efficiently and professionally.

Key Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgment.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Qualifications

Required

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Strong organizational and time-management skills.
• Experience with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively across departments.

Preferred

• Experience in manufacturing, distribution, wholesale, or membership-based organizations.
• Experience supporting multiple entities, currencies, or international customers.
• Knowledge of credit policies, aging reports, deductions, and dispute resolution.

What We're Looking For

• Goal-oriented and results-driven.
• Strong sense of ownership and accountability.
• Adaptable and receptive to coaching and change.
• Professional, positive, and customer focused.
• Collaborative team player with excellent communication skills.
• Ability to balance persistence with professionalism.

Performance Expectations

• Achieve weekly and monthly collection goals.
• Maintain timely customer follow-up and accurate documentation.
• Reduce aging balances and improve portfolio performance.
• Respond to customer inquiries promptly and professionally.
• Partner with internal teams to resolve payment obstacles.
• Contribute to process improvements and continuous improvement initiatives.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).