Customer Support / Inside Sales Representative

Vaco by Highspring; Greenwood (IN); Presencial; USD 32 000 - 36 000; Tempo integral

Resumo da oferta

Vaco, an established staffing partner, is seeking a Customer Service & Inside Sales Representative in Greenwood, IN to support existing accounts and grow new opportunities. The role blends customer service with proactive sales activities, including quotes, orders, and coordination with outside sales.

You'll handle orders, pricing, lead times, and product information, maintaining ERP/CRM data, and collaborating across sales, service, and operations to ensure customer satisfaction and revenue

Qualificações

• 2+ years in customer service, inside sales, or order support.
• Experience in industrial distribution or manufacturing preferred.
• Familiar with quotes, orders, and ERP or similar business systems.
• Proactive outreach to pursue sales opportunities.
• Strong attention to detail and data-entry accuracy.
• Excellent verbal and written communication.
• Ability to work independently and in a team.

Responsabilidades

• Serve as a primary point of contact for customers and provide responsive, high-quality service.
• Process customer orders accurately and efficiently.
• Prepare customer quotes and coordinate internally to obtain product pricing, availability, and lead times.
• Proactively follow up on outstanding quotes and orders.
• Contact existing and inactive customers to understand current needs and identify additional sales opportunities.
• Review customer purchasing history and provide relevant product information and suggestions.
• Support assigned outside sales representatives with their customers, quotes, and order-processing needs.
• Develop strong knowledge of customer accounts, requirements, and unique situations.
• Learn the company's industrial products and applications to better assist customers.
• Maintain accurate customer and order information within ERP and CRM systems.
• Utilize vendor portals to research products, pricing, availability, and other information.
• Assist customers with shipment questions, product issues, troubleshooting, and resolution of service concerns.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with sales, service, operations, and other internal departments to support customers.
• Communicate relevant customer and sales information to management and the sales team.

Conhecimentos

Customer service

Inside sales

Relationship-building

Communication

Data-entry

Formação académica

High school diploma

Associate degree

Ferramentas

ERP system

Microsoft Office

Descrição da oferta de emprego

Customer Service & Inside Sales Representative

Location: Greenwood, IN

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: Onsite

Compensation: $23-$26/hour, with potential flexibility based on experience

Our client, an established industrial distribution company in Greenwood, is seeking a Customer Service & Inside Sales Representative to join its team. This is a great opportunity for someone who enjoys building customer relationships, solving problems, and taking a proactive approach to supporting and growing existing accounts.

While customer service and order processing are key components of the position, this is not strictly a reactive customer service role. The person in this position will also partner closely with outside sales representatives, follow up on quotes, reconnect with customers who have not purchased recently, and identify opportunities to generate additional business.

The company has an experienced, long-tenured team and is adding this position to provide additional support as business needs have grown.

What You'll Do

• Serve as a primary point of contact for customers and provide responsive, high-quality service.
• Process customer orders accurately and efficiently.
• Prepare customer quotes and coordinate internally to obtain product pricing, availability, and lead times.
• Proactively follow up on outstanding quotes and orders.
• Contact existing and inactive customers to understand current needs and identify additional sales opportunities.
• Review customer purchasing history and provide relevant product information and suggestions.
• Support assigned outside sales representatives with their customers, quotes, and order-processing needs.
• Develop strong knowledge of customer accounts, requirements, and unique situations.
• Learn the company's industrial products and applications to better assist customers.
• Maintain accurate customer and order information within ERP and CRM systems.
• Utilize vendor portals to research products, pricing, availability, and other information.
• Assist customers with shipment questions, product issues, troubleshooting, and resolution of service concerns.
• Follow up to ensure customer issues are resolved satisfactorily.
• Collaborate with sales, service, operations, and other internal departments to support customers.
• Communicate relevant customer and sales information to management and the sales team.

What We're Looking For

• High school diploma with at least 2 years of relevant customer service, inside sales, order management, or account support experience; associate degree or additional education is a plus.
• Experience within industrial distribution, manufacturing, or a related environment is preferred, but not required.
• Previous experience working with quotes, orders, purchase orders, and an ERP or similar business system is strongly preferred.
• Comfortable proactively calling customers and following up on sales opportunities, not just responding to inbound requests.
• Strong customer service and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and accurate data-entry skills.
• Ability to work independently while also contributing as part of a collaborative team.
• Positive, professional approach to working with customers and coworkers.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
• Willingness and ability to develop working knowledge of technical products and applications.

The strongest candidate will combine a customer-service mindset with a proactive inside-sales approach. You should enjoy helping customers, staying organized, following through on details, and building relationships, while also being comfortable picking up the phone to follow up on quotes or reconnect with customers.

You do not need decades of experience to be successful. The hiring manager is open to someone earlier in their career who has a solid foundation in customer service and is motivated to learn the products and business.

Why Consider This Opportunity?

• Join an experienced team with exceptionally strong employee tenure.
• Work directly with customers while also developing valuable inside-sales and account-management experience.
• Partner closely with established outside sales professionals.
• Learn specialized products within the industrial distribution space.
• Opportunity to develop broad experience across customer service, sales support, quoting, order management, and account development.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).