Customer Service and Scheduling Specialist

Vaco by Highspring; Nashville (TN); Remote; USD 22,000 - 33,000; Full time

Job summary

Vaco by Highspring is seeking a Customer Service and Scheduling Specialist for a contract role. The position is remote and requires flexibility to work either 6:00 am – 2:00 pm or 2:00 pm – 10:00 pm shifts depending on daily scheduling needs.

You will handle inbound calls, scheduling, and admin tasks while coordinating with healthcare providers. The ideal candidate has call center or scheduling experience, strong phone presence, data entry skills, and proficiency with Microsoft Suite.

Qualifications

• Experience in call center, scheduling, dispatch, or workforce coordination is preferred.
• Proven ability to communicate clearly over the phone.
• Proficient data entry and Microsoft Office/365 usage.
• Excellent written and verbal communication skills.
• Healthcare industry experience is a plus.

Responsibilities

• Answer inbound calls to assist with scheduling and software access.
• Assist with schedule changes as needed.
• Communicate with healthcare providers.
• Perform data entry in internal systems.
• Support various administrative tasks.

Skills

Call center experience

Phone communication

Data entry

Microsoft Office

Strong communication

Healthcare industry experience

Tools

Microsoft Suite

Job description

Our client is seeking a Customer Service and Scheduling Specialist to join their team on a contract basis. This is an excellent opportunity for someone looking to grow their career and join a dynamic team. Candidates must be willing to work a 6:00 am -2:00 pm or a 2:00 pm - 10:00 pm shift depending on the day.

Responsibilities:

• Answering inbound phone calls to assist with scheduling and granting software access
• Assisting with schedule changes as needed
• Communicating with healthcare providers
• Database management within an internal system
• Assisting with a variety of administrative tasks

Requirements:

• Call center, scheduling, dispatch, and/or workforce coordination experience is ideal
• Must be comfortable speaking on the phone
• Proficiency in data entry and Microsoft Suite
• Must have strong communication skills
• Healthcare industry experience is a plus
• Must be able to work a 6:00 am -2:00 pm or 2:00 pm - 10:00 pm shift depending on the day
• May need to work some weekend shifts

Job Title: Customer Service and Scheduling Specialist

Location: Fully remote

Our client is seeking a Customer Service and Scheduling Specialist to join their team on a contract basis. This is an excellent opportunity for someone looking to grow their career and join a dynamic team. Candidates must be willing to work a 6:00 am -2:00 pm or a 2:00 pm - 10:00 pm shift depending on the day.

Responsibilities:

• Answering inbound phone calls to assist with scheduling and granting software access
• Assisting with schedule changes as needed
• Communicating with healthcare providers
• Database management within an internal system
• Assisting with a variety of administrative tasks

Requirements:

• Call center, scheduling, dispatch, and/or workforce coordination experience is ideal
• Must be comfortable speaking on the phone
• Proficiency in data entry and Microsoft Suite
• Must have strong communication skills
• Healthcare industry experience is a plus
• Must be able to work a 6:00 am -2:00 pm or 2:00 pm - 10:00 pm shift depending on the day
• May need to work some weekend shifts

Job Title: Customer Service and Scheduling Specialist

Location: Fully remote

Desired Skills and Experience

• Call center, scheduling, dispatch, and/or workforce coordination experience is ideal
• Must be comfortable speaking on the phone
• Proficiency in data entry and Microsoft Suite
• Must have strong communication skills
• Healthcare industry experience is a plus
• Must be able to work a 6:00 am -2:00 pm or 2:00 pm - 10:00 pm shift depending on the day
• May need to work some weekend shifts

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).