Customer Care Representative

Elkay Sales LLC; Downers Grove (IL); On-site; USD 27,552 - 34,205; Full time

Benefits offered by this job

Medical, dental, vision, STD, LTD, AD&D, and life insurance

Matching 401(k) contribution

Health savings account

Educational reimbursement

Matching gift program

Employee stock purchase plan (discounted company stock)

Up to 3 weeks of vacation

12 paid holidays

Annual bonus eligibility

Job summary

Elkay Sales LLC in Downers Grove, Illinois is seeking a Customer Care Representative responsible for managing customer orders and assisting users with technical products. Candidates should have a Bachelor's degree or 2 years of related experience, preferred experience in the plumbing industry, and excellent communication skills.

This role offers a competitive hourly rate of $20–$24.83, alongside benefits such as medical and dental insurance, a 401(k) plan, vacation time, and annual bonus eligibility.

Qualifications

• Bachelor’s degree or 2 years of related experience.
• Experience in the plumbing industry preferred.
• Excellent interpersonal and communication skills.
• Knowledge of MS Office software including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Actively manage customer orders.
• Work and interact with multiple intercompany departments.
• Identify, investigate, and research user questions and problems.
• Assist external users of the organization’s technical products or services.

Skills

Excellent interpersonal and communication skills

Knowledge of MS Office software including Excel, PowerPoint, Word, and Outlook

Education

Bachelor’s degree or 2 years of related experience

Job description

Customer Care Representative

The Customer Care Rep I is the primary interface between the customer and Zurn Elkay.

This role actively manages customer orders, works with multiple intercompany departments, identifies and investigates user questions and problems, and assists external users of the organization’s technical products or services by answering questions and solving problems involved in their use.

Responsibilities

• Actively manage customer orders
• Work and interact with multiple intercompany departments
• Identify, investigate, and research user questions and problems
• Assist external users of the organization’s technical products or services by answering questions and solving problems involved in their use

Qualifications

• Bachelor’s degree or 2 years of related experience
• Experience in the plumbing industry preferred
• Excellent interpersonal and communication skills
• Knowledge of MS Office software including Excel, PowerPoint, Word, and Outlook

Salary & Benefits

• Competitive hourly rate: $20–$24.83 per hour
• Medical, dental, vision, STD, LTD, AD&D, and life insurance
• Matching 401(k) contribution
• Health savings account
• Educational reimbursement
• Matching gift program
• Employee stock purchase plan (discounted company stock)
• Up to 3 weeks of vacation (may increase with tenure)
• 12 paid holidays
• Annual bonus eligibility

Equal Employment Opportunity

Equal Opportunity Employer – Minority/Female/Disability/Veteran.