Customer Care Representative

Elkay; Downers Grove (IL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, STD, LTD, AD&

Life Insurance

Matching 401(k) Contribution

Health Savings Account

Educational Reimbursement

Matching Gift Program

Employee Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in Downers Grove, IL seeks a Customer Care Representative I to serve as the primary interface between customers and the company, handling orders and inquiries with accuracy and courtesy.

Ideal candidate has a Bachelor’s degree or 2 years related experience, strong interpersonal skills, and proficiency with MS Office; plumbing industry experience preferred; comprehensive benefits offered.

Qualifications

• Bachelor's Degree or 2 years of related experience.
• Experience in the plumbing industry preferred.
• Excellent interpersonal and communication skills.
• Knowledge of MS Office including Excel, PowerPoint, Word and Outlook.

Responsibilities

• Actively manage customer orders
• Work and interact with multiple intercompany departments
• Identify, investigate and research user questions and problems
• Assist external users of the organization's technical products or services by answering questions and solving problems involved in their use

Skills

Interpersonal communication

Customer service

Problem solving

Education

Bachelor's degree or 2 years related experience

Tools

MS Office

Job description

Customer Care Representative# ## *The Company*Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!# **If you are a current employee, please navigate** here **to apply internally.**The Customer Care Rep I is the primary interface between the customer and Zurn Elkay.* Actively manage customer orders* Work and interact with multiple intercompany departments* Identify, investigate and research user questions and problems* Assist external users of the organization's technical products or services by answering questions and solving problems involved in their useQualifications* Bachelors Degree or 2 years of related experience* Experience in the plumbing industry preferred* Excellent interpersonal and communication skills* Knowledge of MS Office software including Excel, PowerPoint, Word and OutlookSalary Range: The compensation range(s) identified below are a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on a variety of factors including but not limited to skillset, experience, education and training, and other relevant business and organizational factors. Most candidates will start in the lower half of the range. * *Competitive Hourly Rate - $20-24.83/hour** *Medical,* Dental, Vision, STD, LTD, AD&D, and Life Insurance* *Matching* 401(k) Contribution* *Health* Savings Account* *Educational* Reimbursement* *Matching* Gift Program## ## *Total Rewards and Benefits** Competitive Salary* Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance* Matching 401(k) Contribution* Health Savings Account* Up to 3 weeks starting Vacation (may increase with tenure)* 12 Paid Holidays* Annual Bonus Eligibility* Educational Reimbursement* Matching Gift Program* Employee Stock Purchase Plan – purchase company stock at a discount!\\*\\*THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.\\*\\*Equal Opportunity Employer – Minority/Female/Disability/Veteran