Customer Care Pro - Weekends Off, Great Benefits

tituselectricians; Mead (CO); On-site; USD 45,847,000 - 71,635,000; Full time

Benefits offered by this job

Health & life insurance

401(k) matching

Roth IRA

Paid holidays

PTO

Flex time off

Wellness plan

Job summary

Titus Electrical Services in Frederick, CO is hiring a full-time Customer Service Rep (CSR) to join our team. We offer a friendly, family-like atmosphere and weekends off, with a competitive wage and excellent benefits. You will handle customer inquiries over the phone, support scheduling, and help keep our office running smoothly.

This role emphasizes empathy, clear communication, and reliability. You will manage inbound calls, assist customers and field technicians, enter data accurately, and

Qualifications

• Experience in a customer-facing role is preferred.
• Strong phone and data-entry skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Provide administrative support for customers and field technicians.
• Handle a high volume of inbound phone calls, emails, and chats.
• Manage scheduling and entry of accurate information in the system.
• Dispatch urgent service requests and keep customers informed of status.
• Collaborate with team and accept feedback for ongoing training.

Skills

Phone skills

Data entry

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Titus Electrical Services in Frederick, CO is hiring a full-time Customer Service Rep (CSR) to join our team. We offer a friendly, family-like atmosphere and weekends off, with a competitive wage and excellent benefits. You will handle customer inquiries over the phone, support scheduling, and help keep our office running smoothly.

This role emphasizes empathy, clear communication, and reliability. You will manage inbound calls, assist customers and field technicians, enter data accurately, and