Customer Service Representative (CSR) – Weekend Availability

Tecertifiedelectricians; Kennesaw (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Performance Bonuses

Company Sponsored Insurance Provided

401(k) with Company Match

Paid Gym Membership

Company-Sponsored Dental, Vision & Life Insurance

Paid Holidays & PTO

Job summary

Tecertifiedelectricians in Kennesaw, Georgia, is seeking a Customer Service and Dispatch Support Team Member. This role combines exceptional customer service with dispatching responsibilities to ensure smooth experiences from start to finish.

Applicants must have weekend and evening availability and a proactive, team-oriented attitude. The company offers substantial benefits, including performance bonuses, gym memberships, and company-sponsored insurance.

Qualifications

• 2+ years of CSR experience preferred.
• Weekend and evening availability is required.
• Experience in home services is a plus.
• Dependable, punctual, and solution-driven.

Responsibilities

• Answer inbound and make outbound calls professionally.
• Schedule service appointments and assist customers.
• Monitor installation progress and resolve scheduling issues.
• Maintain accurate customer records and documentation.

Skills

Strong communication skills

Multitasking ability

Organizational ability

Computer systems proficiency

Team-oriented attitude

Tools

CRM software

Service Titan

Job description

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow—we want you on our team.

About the Role

This position combines high-level customer service support with dispatching responsibilities, ensuring a seamless experience for our customers from first call through project completion.

Weekend and evening availability is required.

What You’ll Do

Customer Service & Call Management

• Answer inbound calls and make outbound calls with professionalism and care
• Schedule service, maintenance, inspection, and installation appointments
• Assist customers with services, memberships, and general inquiries
• Route calls and information to appropriate departments
• Follow up on open estimates, quotes, and membership renewals

Dispatch Relief

• Communicate with customers to confirm details and answer questions
• Ensure technicians have the necessary materials and job information
• Monitor installation progress and support the field team as needed
• Resolve scheduling issues or delays quickly and efficiently
• Follow up post-installation to ensure customer satisfaction

Administrative & Team Collaboration

• Maintain accurate customer records and job documentation
• Use CRM/scheduling systems (Service Titan preferred)
• Collaborate with sales, service, and install teams for a seamless workflow

Benefits

• Performance Bonuses
• Company Sponsored Insurance Provided
• 401(k) with Company Match – Invest in your future.
• Paid Gym Membership – You choose the gym.
• Company-Sponsored Dental, Vision & Life Insurance
• Paid Holidays & PTO – 6 holidays + 5 PTO days annually.

Requirements

• 2+ years of CSR experience (preferred)
• Weekend and evening availability
• Experience in home services is a plus!
• Strong communication skills and confidence on the phone
• Excellent multitasking and organizational ability
• Proficient with computer systems and CRM software
• Dependable, punctual, and solution-driven
• Team-oriented with a proactive, go-getter attitude

TE Certified is an equal opportunity employer and a drug-free workplace.