Customer Support Pro: Flexible Hours & Weekend Shifts

Ragsdale Heating, Air, Plumbing & Electrical; Dallas (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

PTO

Health benefits

401(k) match

Disability insurance

FSA & EAP

Identity theft protection

Professional development

Team culture

Job summary

Ragsdale Heating, Air, Plumbing & Electrical in Dallas, GA is seeking a Customer Service Representative to be the first point of contact for customers, scheduling appointments, answering questions, and ensuring a friendly, smooth experience from start to finish.

The role requires handling high-volume inbound calls, outbound outreach, and email inquiries while maintaining accurate customer records and promoting additional services when appropriate.

Qualifications

• 2 years of customer service experience.
• Proficiency with MS Office.
• Fluency in reading, writing and speaking English.
• Able to sit for long periods of time.

Responsibilities

• Handle high-volume inbound customer service calls.
• Make outbound calls.
• Respond to e-mail inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to designated departments for further investigation.
• Maintain accurate customer information and scheduled appointment details.
• Actively promote and sell new or additional services or products when applicable.

Skills

Inbound calls

Outbound calls

Email handling

Data entry

Sales promotion

Microsoft Office

ServiceTitan

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Ragsdale Heating, Air, Plumbing & Electrical in Dallas, GA is seeking a Customer Service Representative to be the first point of contact for customers, scheduling appointments, answering questions, and ensuring a friendly, smooth experience from start to finish.

The role requires handling high-volume inbound calls, outbound outreach, and email inquiries while maintaining accurate customer records and promoting additional services when appropriate.