Customer Care Pro: Service & Solutions Specialist

RiseMe; Henderson (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

Financial Wellness

Time Off & Family Support

Wellness & Assistance Programs

Employee Perks

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service through inbound and outbound communications. You’ll support customers, update accounts, and collaborate with internal teams to drive growth.

The role emphasizes problem resolution, order scheduling, and basic collections, with opportunities for growth and health benefits. Ideal candidates have 1+ year of customer service, strong communication and negotiation skills, and proficiency in MS Office.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with team building and rapport skills.
• Proficient in Microsoft Office including Excel, Word, and Access.
• US citizenship, permanent residence, or authorization to work in the US; sponsorship not required.

Responsibilities

• Answer phones, chat, social media, or email professionally.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify issues or concerns.
• Ensure accurate account maintenance and data updates.
• Use resolution techniques to satisfy requests and reduce follow-up questions.
• Schedule deliveries and negotiate as needed for new/returning customers.
• Handle general issues, pricing questions, and contract information.
• De-escalate customer situations per policy; manage statements and invoices.
• Process soft collections for credit-hold customers and some cash handling by phone.
• Assist with setup of new customer accounts; aim to meet performance standards.

Skills

Customer service

Negotiation

Organizational skills

Typing and data entry

Written and verbal communication

MS Office (Excel, Word, Access)

Citizenship/work authorization (US)

Sponsorship not required

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service through inbound and outbound communications. You’ll support customers, update accounts, and collaborate with internal teams to drive growth.

The role emphasizes problem resolution, order scheduling, and basic collections, with opportunities for growth and health benefits. Ideal candidates have 1+ year of customer service, strong communication and negotiation skills, and proficiency in MS Office.