Customer Care Pro — Inbound/Outbound Support (Houston)

Window World of Baton Rouge; Houston (TX); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO) and vacation accr

Performance bonuses

Career advancement opportunities

Job summary

Window World is seeking a Call Center Representative in Houston, TX to deliver exceptional customer service across multiple channels. You will handle inquiries, schedule appointments, resolve issues, and maintain accurate records while collaborating with sales, installation, and service teams.

Ideal candidates have strong communication skills, at least 1 year of customer service experience, and a professional phone presence. This in-office position offers weekly pay and growth opportunities.

Qualifications

• Candidate has excellent customer service skills and can communicate clearly.
• Experience in call center or customer support is preferred.
• Strong data entry accuracy and computer proficiency required.

Responsibilities

• Handle inbound and outbound calls delivering exceptional service.
• Respond to inquiries via phone, email, text, and chat.
• Schedule appointments for sales, installations and service calls.
• Document interactions and update customer records accurately.
• Escalate complex issues to the appropriate team members.
• Support training and onboarding of new team members.

Skills

customer service

call center

communication

data entry

multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Window World is seeking a Call Center Representative in Houston, TX to deliver exceptional customer service across multiple channels. You will handle inquiries, schedule appointments, resolve issues, and maintain accurate records while collaborating with sales, installation, and service teams.

Ideal candidates have strong communication skills, at least 1 year of customer service experience, and a professional phone presence. This in-office position offers weekly pay and growth opportunities.