Call Center Representative - Houston

Window World of LA / TX / FL; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO) and vacation accrU

Performance bonuses

Career advancement opportunities

Job summary

Window World Houston is seeking a Call Center Representative to deliver exceptional customer service across phone, email, text, and online chat. You will handle inquiries, schedule appointments, process payments, and update records.

The role is in-office in Houston, with a Monday–Friday schedule 8:00 AM to 5:00 PM, rotating Saturdays. Starting pay is $15 per hour, with benefits including health coverage, 401(k), paid time off, and performance bonuses.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service/call center experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service across inbound/outbound calls and other channels.
• Respond to inquiries via phone, email, text, and online chat.
• Assist customers with products, services, appointments, and policies.
• Schedule and coordinate sales consultations, installations, and service calls.
• Maintain accurate customer records and document interactions.
• Process payments and update account information as needed.
• Collaborate with internal teams to address customer needs in a timely manner.
• Meet call center performance metrics including quality and productivity.

Skills

Customer service

Communication skills

Multitasking

Data entry

Office software

Education

High school diploma or equivalent

Tools

MS Office

Job description

Window World | Houston, TX
Join America's Largest Replacement Window Company!

Call Center Representative

What You'll Do

• Deliver exceptional customer service while handling inbound and outbound customer calls.
• Respond to customer inquiries through phone, email, text messaging, online chat, and other communication channels.
• Assist customers with questions regarding products, services, appointments, and company policies.
• Schedule and coordinate appointments for sales consultations, installations, service calls, and other customer needs.
• Listen to customer concerns, identify solutions, and resolve issues professionally and efficiently.
• Escalate complex customer service concerns to the appropriate team member or department when necessary.
• Maintain accurate customer records and thoroughly document customer interactions.
• Process customer payments and update account information as needed.
• Conduct outbound customer follow-ups and support customer communication initiatives.
• Collaborate with sales, installation, service, and other internal departments to ensure customer needs are addressed in a timely manner.
• Identify opportunities to improve the customer experience and overall customer satisfaction.
• Meet established call center and customer service performance expectations, including quality, productivity, attendance, and customer satisfaction goals.
• Assist with training and onboarding new team members when assigned.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.
• At least 1 year of customer service, call center, or related experience; 2+ years preferred.
• Strong commitment to providing exceptional customer service.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Strong active listening, problem-solving, and conflict-resolution skills.
• Ability to handle a high volume of customer interactions while maintaining professionalism and attention to detail.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.
• Positive attitude and a genuine desire to help customers.
• Dependable team player with a strong work ethic.

Schedule

In-office position

• Monday through Friday: 8:00 AM - 5:00 PM
• Rotating Saturdays: 8:00 AM - 12:00 PM

Location

Houston, TX

Pay & Benefits

• Starting at $15.00 per hour (based on experience)
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO) and vacation accrual
• Performance bonuses
• Opportunities for career advancement

Why Window World?

For over 30 years, Window World has helped homeowners improve their homes with high-quality products and exceptional service. As America's leading replacement window company, we're committed to investing in our employees and providing opportunities for long-term career growth.

If you're passionate about customer service, enjoy helping people, and want to build your career in a fast-paced call center environment, we'd love to hear from you.