Customer Care Specialist — Fast-Paced Call Center Growth

Window World of Baton Rouge; Westgate (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO) and vacation accrû

Performance bonuses

Career advancement opportunities

Job summary

Window World is seeking a Call Center Representative in Metairie, LA to deliver exceptional customer service across phone, email, text, and chat. You’ll assist customers with product questions, schedule appointments, and ensure a positive home-improvement experience.

Join a fast-paced team, handle inquiries, document interactions, and support cross-department collaboration to resolve issues efficiently. Starting pay is competitive with weekly pay and benefits.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, call center, or related experience; 2+ years preferred.
• Strong commitment to providing exceptional customer service.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.

Responsibilities

• Deliver exceptional customer service while handling inbound and outbound customer calls.
• Respond to customer inquiries through phone, email, text messaging, online chat, and other channels.
• Assist customers with questions regarding products, services, appointments, and company policies.
• Schedule and coordinate appointments for sales consultations, installations, service calls, and other needs.
• Listen to customer concerns, identify solutions, and resolve issues professionally and efficiently.
• Escalate complex customer service concerns to the appropriate team when necessary.
• Maintain accurate customer records and document interactions.
• Process customer payments and update account information.
• Conduct outbound follow-ups and support customer communication initiatives.
• Collaborate with sales, installation, service, and other departments to address needs timely.
• Identify opportunities to improve the customer experience and satisfaction.
• Meet call center and customer service performance goals.
• Assist with training and onboarding new team members.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Active listening

Multitasking

Data entry

Phone presence

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Window World is seeking a Call Center Representative in Metairie, LA to deliver exceptional customer service across phone, email, text, and chat. You’ll assist customers with product questions, schedule appointments, and ensure a positive home-improvement experience.

Join a fast-paced team, handle inquiries, document interactions, and support cross-department collaboration to resolve issues efficiently. Starting pay is competitive with weekly pay and benefits.