Customer Service Specialist – Fast-Paced Growth & Impact

West Shore Home; Houston (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral bonus

Job summary

West Shore Home in Houston, TX is seeking a Customer Service Specialist to support our Houston branch onsite. You will handle post-installation service requests, schedule appointments, and ensure a high-quality customer experience.

This fast-paced role emphasizes communication, problem-solving, and relationship building. The ideal candidate has strong customer service skills, can stay organized, work independently, and thrive in a Monday–Friday schedule; previous customer service experience

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Customer service

Communication

Organization

Multitasking

Independent work

Job description

West Shore Home in Houston, TX is seeking a Customer Service Specialist to support our Houston branch onsite. You will handle post-installation service requests, schedule appointments, and ensure a high-quality customer experience.

This fast-paced role emphasizes communication, problem-solving, and relationship building. The ideal candidate has strong customer service skills, can stay organized, work independently, and thrive in a Monday–Friday schedule; previous customer service experience