Customer Care Specialist — Fast-Paced Call Center

Window World of LA / TX / FL; Lafayette (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Performance bonuses

Career advancement

Job summary

Window World Lafayette is seeking a Call Center Representative to join our Lafayette team. You will be the first point of contact, providing friendly service by phone, email, text, and chat, and supporting customers through their home improvement journey.

The role involves scheduling appointments, handling inquiries, updating records, and collaborating with sales, installations, and service teams to ensure satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service, call center, or related experience; 2+ years preferred.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Strong active listening, problem-solving, and conflict-resolution skills.
• Ability to handle a high volume of customer interactions while maintaining professionalism and attention to detail.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.
• Positive attitude and a dependable team player.

Responsibilities

• Deliver exceptional customer service while handling inbound and outbound calls.
• Respond to inquiries through phone, email, text, chat, and other channels.
• Assist customers with questions about products, services, appointments, and policies.
• Schedule and coordinate appointments for sales consultations, installations, and service calls.
• Listen to concerns, identify solutions, and resolve issues professionally.

Skills

Customer service

Call center

Communication

Active listening

Data entry

Typing

Multitasking

Organization

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Window World Lafayette is seeking a Call Center Representative to join our Lafayette team. You will be the first point of contact, providing friendly service by phone, email, text, and chat, and supporting customers through their home improvement journey.

The role involves scheduling appointments, handling inquiries, updating records, and collaborating with sales, installations, and service teams to ensure satisfaction.