Call Center Specialist — Customer Care & Scheduling

Window World of Baton Rouge; Lafayette (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off (PTO) and vacation accr

Job summary

Window World seeks a friendly Call Center Representative in Lafayette, LA to be the frontline contact for customers across multiple channels. You will handle inbound/outbound calls, answer questions, schedule appointments, and help ensure a positive home improvement experience.

Ideal candidates have at least 1 year of customer service or call center experience, strong communication, data-entry skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service, call center, or related experience; 2+ years preferred.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Strong active listening, problem-solving, and conflict-resolution skills.

Responsibilities

• Deliver exceptional customer service while handling inbound and outbound customer calls.
• Respond to customer inquiries through phone, email, text messaging, online chat, and other communication channels.
• Assist customers with questions regarding products, services, appointments, and company policies.
• Schedule and coordinate appointments for sales consultations, installations, service calls, and other customer needs.
• Listen to customer concerns, identify solutions, and resolve issues professionally and efficiently.
• Escalate complex customer service concerns to the appropriate team member or department when necessary.
• Maintain accurate customer records and thoroughly document customer interactions.
• Process customer payments and update account information as needed.
• Conduct outbound customer follow-ups and support customer communication initiatives.
• Collaborate with sales, installation, service, and other internal departments to ensure customer needs are addressed in a timely manner.
• Identify opportunities to improve the customer experience and overall customer satisfaction.
• Meet established call center and customer service performance expectations, including quality, productivity, attendance, and customer satisfaction goals.
• Assist with training and onboarding new team members when assigned.
• Perform other duties as assigned.

Skills

Customer service

Call center

Verbal communication

Written communication

Active listening

Multitasking

Data entry

Microsoft Office

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

General computer applications

Job description

Window World seeks a friendly Call Center Representative in Lafayette, LA to be the frontline contact for customers across multiple channels. You will handle inbound/outbound calls, answer questions, schedule appointments, and help ensure a positive home improvement experience.

Ideal candidates have at least 1 year of customer service or call center experience, strong communication, data-entry skills, and the ability to work in a fast-paced environment.