Customer Care Pro - Hybrid/Remote, Career Growth

American express; Phoenix (AZ); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Bonus plans

Retirement match 6%

Medical benefits

Flexible schedule

Parental leave

Wellness events

Coaching program

Career training

Job summary

American Express in Phoenix is hiring a Customer Care Professional to help entrepreneurs and executives by recommending SBS products and delivering outstanding service. The role offers an hourly rate of $20–$30 and a hybrid/remote-friendly work model.

You will handle inbound calls, provide detailed product information, and build relationships while meeting performance metrics and complying with all policies.

Qualifications

• Minimum two years in customer support or equivalent.
• Proven results in customer service and sales environments.
• Fast‑moving, metrics‑driven online setting experience.
• Experience working in a virtual environment.
• High school diploma or equivalent required.

Responsibilities

• Administer inbound calls and understand needs to recommend SBS products.
• Provide detailed product information and highlight benefits and features.
• Develop selling skills: relationship building and needs assessment.
• Deliver exceptional service by handling account inquiries promptly.
• Record data following procedures and comply with policies.

Job description

American Express in Phoenix is hiring a Customer Care Professional to help entrepreneurs and executives by recommending SBS products and delivering outstanding service. The role offers an hourly rate of $20–$30 and a hybrid/remote-friendly work model.

You will handle inbound calls, provide detailed product information, and build relationships while meeting performance metrics and complying with all policies.