Remote Customer Care Pro — Fast-Paced Growth & Impact

American express; Phoenix (AZ); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Flexible schedules

Remote work options

Retirement match

Financial education

Medical/Dental/Vision

Disability benefits

Parental leave

Career development

Job summary

American Express is hiring a Customer Care Professional in Phoenix, AZ. The role handles inbound calls, explains product benefits, and closes sales while delivering high-quality service.

Remote work options are available, with a focus on meeting performance metrics and maintaining customer loyalty. The position requires at least two years in customer care, strong listening skills, and experience in virtual environments.

Qualifications

• Minimum 2 years of customer care experience.
• Experience in client support and sales.
• Ability to thrive in fast-moving, metrics-driven online setting.
• Experience working in a virtual environment.
• High school diploma or equivalent.

Responsibilities

• Handle inbound calls and assess customer needs to suggest Amex SBS products.
• Explain product features, benefits and services to customers clearly.
• Develop selling skills and close deals while maintaining customer focus.
• Provide fast, organized support by answering account inquiries in a busy environment.
• Record data per procedures and ensure compliance with policies.

Skills

Customer care experience

Client relationship building

Virtual environment experience

Listening skills

Working in fast-paced environments

Education

High school diploma or equivalent

Job description

American Express is hiring a Customer Care Professional in Phoenix, AZ. The role handles inbound calls, explains product benefits, and closes sales while delivering high-quality service.

Remote work options are available, with a focus on meeting performance metrics and maintaining customer loyalty. The position requires at least two years in customer care, strong listening skills, and experience in virtual environments.