Global Customer Care Pro — Hybrid/Remote Support

American Express; Columbus (OH); Hybrid; USD 42,000 - 45,500; Full time

Job summary

American Express – Customer Care Professional in Columbus, OH is a full‑time role blending on‑site and remote work. You will respond to inquiries via calls, chat, and text, build relationships, and guide cardmembers toward solutions that fit their needs.

The position requires 2+ years in customer support, fast typing (40 WPM), and strong communication skills. A hybrid work model is offered with flexibility and performance expectations.

Qualifications

• At least 2 years of customer support experience, with no more than 6 months in a position that does not involve chat or similar support roles.
• Typing velocity of at least 40 words per minute with 90% accuracy.
• Basic navigation skills, internet savvy, and primary troubleshooting knowledge.
• Ability to multitask and toggle between multiple displays or tools.
• Strong interpersonal, verbal, and written communication skills.
• Assertiveness to address difficult conversations.
• Excellent negotiation, influencing, and resourcefulness abilities.
• Analytical thinking and forward‑looking problem‑solving skills with strong attention to detail.
• Confidence in working in a digital environment.
• Bachelor’s degree (or equivalent through completion of university coursework).

Responsibilities

• Deliver international‑elegance customer support, responding to inquiries and concerns through multiple channels (calls, chat, text messaging).
• Build meaningful relationships with clients through a consultative approach, understanding their current and future needs, and offering first‑touch solutions to achieve a positive outcome for the client and American Express.
• Enhance customer experience by identifying opportunities to provide products based on Cardmember needs.
• Meet and exceed performance goals, compliance guidelines, and productivity objectives.
• Navigate computer systems and applications to serve customers and enable them to get the most from our online and mobile platforms.
• Document required information, including fee details, client changes, alternate contact methods, and travel notifications.
• Re‑prioritize and adapt to an ever‑changing environment.

Skills

Multichannel support

Interpersonal skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Digital work environment

Education

Bachelor’s degree

Job description

American Express – Customer Care Professional in Columbus, OH is a full‑time role blending on‑site and remote work. You will respond to inquiries via calls, chat, and text, build relationships, and guide cardmembers toward solutions that fit their needs.

The position requires 2+ years in customer support, fast typing (40 WPM), and strong communication skills. A hybrid work model is offered with flexibility and performance expectations.