Remote Customer Care Pro with Flexible Hours and Benefits

American Express; Sacramento (CA); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Six percent 401k match

Comprehensive benefits

Amex Flex hybrid work

Over 20 weeks parental leave

Wellbeing resources

Job summary

American Express is seeking a Customer Care Professional in Sacramento, CA. The role requires handling inbound calls, understanding customer needs, and providing right SBS products with a high level of service.

The position supports Amex Flex with hybrid work options, and offers comprehensive benefits and growth opportunities within a global company. Excellent communication and problem-solving skills are essential.

Qualifications

• Two years+ customer care experience in a service environment.
• Proven ability to build relationships and understand client needs.

Responsibilities

• Handle inbound calls from business customers, gather requirements, and recommend products.
• Escalate and relay product and feature information as needed.
• Develop consultative selling skills and close deals.
• Deliver first-rate service for accounts in a fast-paced support environment.
• Record essential account information per standard procedures.
• Adhere to regulatory and compliance requirements.

Skills

Customer care

Active listening

Relationship building

Virtual environment

Objection handling

Education

Graduate

Job description

American Express is seeking a Customer Care Professional in Sacramento, CA. The role requires handling inbound calls, understanding customer needs, and providing right SBS products with a high level of service.

The position supports Amex Flex with hybrid work options, and offers comprehensive benefits and growth opportunities within a global company. Excellent communication and problem-solving skills are essential.