Customer Care Pro — Growth Path in Home Services

Guild Garage Group; Vacaville (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO and Holidays

401(k) with match

Employee discounts

Job summary

Right Way Garage Doors is hiring a Customer Service Representative in Vacaville, CA. This hourly position will support customers by phone, email, and chat, delivering exceptional service and problem resolution. Join a friendly, team-focused company that values growth and internal advancement.

You will handle inquiries, document interactions, and collaborate with technicians to ensure a smooth service experience. A positive attitude and strong communication are essential.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus).
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!).
• A team player who is excited about growth and contributing to success.
• High school diploma or equivalent.

Responsibilities

• Support customers by phone, email, and chat—creating exceptional service experiences.
• Provide exceptional service with empathy and professionalism.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.

Skills

Communication

Active listening

Organized

Multitasking

Friendly

ServiceTitan

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Right Way Garage Doors is hiring a Customer Service Representative in Vacaville, CA. This hourly position will support customers by phone, email, and chat, delivering exceptional service and problem resolution. Join a friendly, team-focused company that values growth and internal advancement.

You will handle inquiries, document interactions, and collaborate with technicians to ensure a smooth service experience. A positive attitude and strong communication are essential.