Customer Success & Support Advocate - Growth Path

Right Way Garage Doors; Vacaville (CA); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

401(k) with match

Employee Discounts

Employee Referral Program

Job summary

Rightway Garage Doors in Vacaville, CA is seeking a Customer Service Representative to be the friendly voice for customers across phone, email and chat. You’ll deliver empathetic, professional support and help resolve issues quickly, contributing to a positive service experience.

This hourly role offers growth within a tight-knit team, training on our service offerings, and opportunities to advance as we expand.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• A team player who is excited about growth and contributing to success
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

Responsibilities

• Support customers by phone, email, and chat, creating exceptional service experiences
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

Skills

Customer service

Communication skills

Active listening

Time management

Multitasking

Team player

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Rightway Garage Doors in Vacaville, CA is seeking a Customer Service Representative to be the friendly voice for customers across phone, email and chat. You’ll deliver empathetic, professional support and help resolve issues quickly, contributing to a positive service experience.

This hourly role offers growth within a tight-knit team, training on our service offerings, and opportunities to advance as we expand.