Customer Service Representative

Guild Garage Group; Vacaville (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO and Holidays

401(k) with match

Employee discounts

Job summary

Right Way Garage Doors is hiring a Customer Service Representative in Vacaville, CA. This hourly position will support customers by phone, email, and chat, delivering exceptional service and problem resolution. Join a friendly, team-focused company that values growth and internal advancement.

You will handle inquiries, document interactions, and collaborate with technicians to ensure a smooth service experience. A positive attitude and strong communication are essential.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus).
• Excellent communication and active listening skills.
• Highly organized with strong time management and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!).
• A team player who is excited about growth and contributing to success.
• High school diploma or equivalent.

Responsibilities

• Support customers by phone, email, and chat—creating exceptional service experiences.
• Provide exceptional service with empathy and professionalism.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.

Skills

Communication

Active listening

Organized

Multitasking

Friendly

ServiceTitan

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Rightway Garage Doors – Where Every Call Opens the Door to a Great Career! Customer Service Representative | Vacaville, CA Hourly Position | Annual Pay Range: $35,000-45,000 ($21/hr).

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Right Way Garage Doors , we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

• As the voice of Right Way Garage Doors , you’ll support customers by phone, email, and chat—creating exceptional service experiences that make a lasting impression.
• Provide exceptional service with empathy, professionalism, and a positive attitude
• Handle a high volume of calls with confidence and efficiency
• Communicate across multiple channels to resolve issues and provide timely updates
• Research solutions and respond to customer needs with friendly, helpful support
• Keep detailed and accurate records of customer interactions
• Identify opportunities to recommend services that add value for the customer
• Collaborate with technicians and office staff to ensure a smooth service experience
• Learn our offerings inside and out—becoming a knowledgeable go-to resource

What We’re Looking For:

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)
• A team player who is excited about growth and contributing to success
• High school diploma or equivalent

Why You’ll Love It Here:

• A supportive, team-first culture where your efforts are valued
• Clear opportunities for advancement-we love to promote from within
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you succeed
• A chance to grow your career with a respected and expanding local company

What We Offer:

• Competitive Benefits Package
• Health, Vision, Dental, PTO, Holidays, 401(k) with match
• Employee Discounts on products and services
• Employee Referral Program
• Be part of a world-class network of residential service brands that invests in your development
• A strong focus on internal growth with opportunities to move into senior roles

Location: Vacaville, CA

Position Type: Full-Time, Hourly

Annual Compensation: $35,000-45,000 based on experience

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D.

In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range $35,000-45,000 USD