Customer Service Specialist — Growth & Training Path

Guild Garage Group; Vacaville (CA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vision/Dental

PTO & Holidays

401(k) with match

Employee Discounts

Referral program

Job summary

Right Way Garage Doors in Vacaville, CA is hiring a Customer Service Representative. This hourly position offers an annual pay range of $35,000–$45,000 and a path for growth within a team that values you.

You’ll handle calls, emails and chat support, document interactions, and collaborate with technicians to deliver a smooth service experience. ServiceTitan familiarity is a bonus, but we’ll train the right person; strong communication and organization are essential.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities

Responsibilities

• Support customers by phone, email, and chat—creating exceptional service experiences.
• Provide empathetic, professional, and positive service.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.
• Learn offerings to become a knowledgeable go-to resource

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Composure under pressure

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Right Way Garage Doors in Vacaville, CA is hiring a Customer Service Representative. This hourly position offers an annual pay range of $35,000–$45,000 and a path for growth within a team that values you.

You’ll handle calls, emails and chat support, document interactions, and collaborate with technicians to deliver a smooth service experience. ServiceTitan familiarity is a bonus, but we’ll train the right person; strong communication and organization are essential.