Customer Service Representative New Right Way - Vacaville, CA

Guild Garage Group; Vacaville (CA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vision/Dental

PTO & Holidays

401(k) with match

Employee Discounts

Referral program

Job summary

Right Way Garage Doors in Vacaville, CA is hiring a Customer Service Representative. This hourly position offers an annual pay range of $35,000–$45,000 and a path for growth within a team that values you.

You’ll handle calls, emails and chat support, document interactions, and collaborate with technicians to deliver a smooth service experience. ServiceTitan familiarity is a bonus, but we’ll train the right person; strong communication and organization are essential.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities

Responsibilities

• Support customers by phone, email, and chat—creating exceptional service experiences.
• Provide empathetic, professional, and positive service.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with friendly, helpful support.
• Keep detailed and accurate records of customer interactions.
• Identify opportunities to recommend services that add value for the customer.
• Collaborate with technicians and office staff to ensure a smooth service experience.
• Learn offerings to become a knowledgeable go-to resource

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Composure under pressure

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join Rightway Garage Doors – Where Every Call Opens the Door to a Great Career!
Customer Service Representative | Vacaville, CA
Hourly Position | Annual Pay Range: $35,000–$45,000 ($21/hr)

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let’s Talk. Your Future Starts Here!

At Right Way Garage Doors, we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

As the voice of Right Way Garage Doors, you’ll support customers by phone, email, and chat—creating exceptional service experiences that make a lasting impression.

Provide exceptional service with empathy, professionalism, and a positive attitude

Handle a high volume of calls with confidence and efficiency

Communicate across multiple channels to resolve issues and provide timely updates

Research solutions and respond to customer needs with friendly, helpful support

Keep detailed and accurate records of customer interactions

Identify opportunities to recommend services that add value for the customer

Collaborate with technicians and office staff to ensure a smooth service experience

Learn our offerings inside and out—becoming a knowledgeable go-to resource

What We’re Looking For:

1+ year in a customer service role (home services or tech industry experience is a plus)

Excellent communication and active listening skills

Highly organized with strong time management and multitasking abilities

Friendly, adaptable, and calm under pressure

Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

A team player who is excited about growth and contributing to success

High school diploma or equivalent

Why You’ll Love It Here:

A supportive, team-first culture where your efforts are valued

Clear opportunities for advancement—we love to promote from within

Respect, recognition, and rewards for hard work and dedication

Hands‑on training and mentorship to help you succeed

A chance to grow your career with a respected and expanding local company

What We Offer:

Competitive Benefits Package: Health, Vision, Dental, PTO, Holidays, 401(k) with match

Employee Discounts on products and services

Employee Referral Program

Be part of a world‑class network of residential service brands that invests in your development

A strong focus on internal growth with opportunities to move into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Right Way may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$35,000 - $45,000 USD