Customer Care Pro — Full-Time with Incentives & Growth

Northland Area Federal Credit Union; Alpena (MI); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Benefits package

Advancement opportunities

Job summary

Northland Area FCU in Alpena, MI is seeking a Contact Center Representative to provide friendly, solution-driven service to members by phone. You will handle inquiries, resolve issues, and connect members with products and services to help them reach their financial goals.

Join a team that offers incentive pay, paid training, and opportunities for advancement. Prior credit union or call center experience is a plus, but strong customer service skills are valued.

Qualifications

• Customer service or call center experience preferred.
• Experience with financial services is a plus.
• Strong communication and organizational skills.

Responsibilities

• Deliver exceptional service over the phone to members.
• Assist members with financial needs and questions.
• Resolve problems and connect members with suitable products/services.
• Create a positive experience with every call by demonstrating empathy and clarity.
• Maintain accurate records of member interactions and follow-ups.

Skills

Customer service

Call center

Financial services

Relationship building

Job description

Northland Area FCU in Alpena, MI is seeking a Contact Center Representative to provide friendly, solution-driven service to members by phone. You will handle inquiries, resolve issues, and connect members with products and services to help them reach their financial goals.

Join a team that offers incentive pay, paid training, and opportunities for advancement. Prior credit union or call center experience is a plus, but strong customer service skills are valued.