Full-Time Contact Center Pro - Help Members Thrive

Northland Area Federal Credit Union; Alpena Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Amazing benefits package

Annual bonuses

Incentive pay

Paid training

Job summary

Northland Area FCU is seeking a full-time Contact Center Representative in Michigan to provide exceptional phone-based service, assist members with financial needs, and answer questions. You will help connect members with the right products and services while maintaining a positive, solution-oriented approach.

Ideal candidates bring customer service or call center experience, strong communication skills, and a desire to build relationships with members.

Qualifications

• Must possess and maintain a valid driver's license plus previous credit union, financial institution, customer service, call center, or related experience.

Responsibilities

• Deliver exceptional service over the phone and assist members with their financial needs.
• Answer questions, solve problems, and connect members with products and services to help them reach their goals.
• Create a positive experience with every call and contribute to meeting sales goals.

Skills

Customer service experience

Call center experience

Financial industry experience

Sales experience

Job description

Northland Area FCU is seeking a full-time Contact Center Representative in Michigan to provide exceptional phone-based service, assist members with financial needs, and answer questions. You will help connect members with the right products and services while maintaining a positive, solution-oriented approach.

Ideal candidates bring customer service or call center experience, strong communication skills, and a desire to build relationships with members.