Member Experience Advisor - Contact Center

Alliance Catholic Credit Union; Farmington Hills (MI); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

401k

Life insurance

AD&D

Short-term disability

Long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Descripción de la vacante

Alliance Catholic Credit Union in Farmington Hills seeks a Contact Center Advisor who thrives in a fast-paced, member-focused environment. You will provide accurate information to help members make informed decisions and handle various transactions with a friendly, professional demeanor.

The ideal candidate has a high school diploma or equivalent and 1–3 years in a similar role, plus strong listening and communication skills and a commitment to building trusted relationships for outstanding

Formación

• High school diploma or equivalent required.
• 1–3 years in a similar contact center or service role.
• Strong listening and communication skills; client-focused attitude.

Responsabilidades

• Provide high quality service to members and non-members, internal and external.
• Answer questions about accounts and ACCU services to help informed decisions.
• Process member transactions such as balance inquiries and fee disputes.
• Build trusted relationships and deliver outstanding service in a fast-paced environment.

Conocimientos

Customer service

Communication

Active listening

Educación

High School Diploma or equivalent

Descripción del empleo

Alliance Catholic Credit Union in Farmington Hills seeks a Contact Center Advisor who thrives in a fast-paced, member-focused environment. You will provide accurate information to help members make informed decisions and handle various transactions with a friendly, professional demeanor.

The ideal candidate has a high school diploma or equivalent and 1–3 years in a similar role, plus strong listening and communication skills and a commitment to building trusted relationships for outstanding