Contact Center Representative, Full Time, Alpena

Northland Area Federal Credit Union; Alpena (MI); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Benefits package

Advancement opportunities

Job summary

Northland Area FCU in Alpena, MI is seeking a Contact Center Representative to provide friendly, solution-driven service to members by phone. You will handle inquiries, resolve issues, and connect members with products and services to help them reach their financial goals.

Join a team that offers incentive pay, paid training, and opportunities for advancement. Prior credit union or call center experience is a plus, but strong customer service skills are valued.

Qualifications

• Customer service or call center experience preferred.
• Experience with financial services is a plus.
• Strong communication and organizational skills.

Responsibilities

• Deliver exceptional service over the phone to members.
• Assist members with financial needs and questions.
• Resolve problems and connect members with suitable products/services.
• Create a positive experience with every call by demonstrating empathy and clarity.
• Maintain accurate records of member interactions and follow-ups.

Skills

Customer service

Call center

Financial services

Relationship building

Job description

Your Next Career Move Starts Here!

We're Hiring a Contact Center Representative - Full Time

Are you the kind of person who can brighten someone's day with just your voice? Do you love helping people, solving problems, and making a difference one conversation at a time? If so, we'd love to have you on our team!

What Is the Role?

Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.

You're Perfect If You:

• Love helping people and finding solutions
• Communicate clearly and confidently
• Stay organized and detail-oriented in a fast-paced environment
• Enjoy building relationships and identifying opportunities to help members
• Have customer service, call center, or financial experience (bonus points!)

Why You'll Love It Here:

• Sales goals that actually make sense
• No cold calling-just helping our members!
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package
• Supportive team culture that wants to see you succeed

Qualifications:

Must possess and maintain a valid driver's license, plus previous credit union, financial institution, customer service, call center, sales, or related experience.

Ready to Make Every Call Count?

Our members are waiting to hear from you!

Amazing benefits package

Qualifications: Must possess and maintain a valid driver's license + previous credit union, financial institution, cash handling, customer service, sales or related experience

Ready to make banking better? Our members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
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