Contact Center Representative, Full Time, Alpena

NORTHLAND AREA FEDERAL CREDIT UNION; Alpena Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Amazing benefits package

Annual bonuses

Incentive pay

Paid training

Job summary

Northland Area FCU is seeking a full-time Contact Center Representative in Michigan to provide exceptional phone-based service, assist members with financial needs, and answer questions. You will help connect members with the right products and services while maintaining a positive, solution-oriented approach.

Ideal candidates bring customer service or call center experience, strong communication skills, and a desire to build relationships with members.

Qualifications

• Must possess and maintain a valid driver's license plus previous credit union, financial institution, customer service, call center, or related experience.

Responsibilities

• Deliver exceptional service over the phone and assist members with their financial needs.
• Answer questions, solve problems, and connect members with products and services to help them reach their goals.
• Create a positive experience with every call and contribute to meeting sales goals.

Skills

Customer service experience

Call center experience

Financial industry experience

Sales experience

Job description

Your Next Career Move Starts Here!

We're Hiring a Contact Center Representative - Full Time

Are you the kind of person who can brighten someone's day with just your voice? Do you love helping people, solving problems, and making a difference one conversation at a time? If so, we'd love to have you on our team!

What Is the Role?

Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.

You're Perfect If You:

• Love helping people and finding solutions
• Communicate clearly and confidently
• Stay organized and detail-oriented in a fast-paced environment
• Enjoy building relationships and identifying opportunities to help members
• Have customer service, call center, or financial experience (bonus points!)

Why You'll Love It Here:

• Sales goals that actually make sense
• No cold calling-just helping our members!
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package
• Supportive team culture that wants to see you succeed

Qualifications:

Must possess and maintain a valid driver's license, plus previous credit union, financial institution, customer service, call center, sales, or related experience.

Ready to Make Every Call Count?

Our members are waiting to hear from you!

Amazing benefits package

Qualifications: Must possess and maintain a valid driver's license + previous credit union, financial institution, cash handling, customer service, sales or related experience

Ready to make banking better? Our members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
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