Member Care Specialist - Remote (Bilingual Encouraged)

Altra Federal Credit Union; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with employer matching

Two-weeks paid sabbatical every five 5

Paid time off

Birthday off

Job summary

Altra Federal Credit Union in Wisconsin is seeking a Full-Time Member Contact Specialist to join our Member Contact Center. You will respond to member inquiries by phone, resolve issues, document interactions in the CRM, and meet performance metrics in a fast-paced environment.

Ideal candidates have at least 1 year of customer service, strong communication skills, and the ability to multi-task across multiple software tools.

Qualifications

• High school diploma (or equivalent) required.
• 1+ year of customer service or member support experience is required.
• Previous call center experience would be a plus but not required.

Responsibilities

• Respond to member inquiries promptly via telephone ensuring a positive member experience.
• Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
• Proactively identify and address members’ needs, escalating issues when necessary.
• Accurately document member interactions in the CRM system.
• Meet or exceed performance metrics, including response time, quality, and member satisfaction.
• Model Altra’s service standards for being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
• Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.

Skills

Phone skills

Computer skills

Math skills

Communication skills

Multitasking

MS Office

Positive attitude

Patience and resilience

Bilingual

Job description

Altra Federal Credit Union in Wisconsin is seeking a Full-Time Member Contact Specialist to join our Member Contact Center. You will respond to member inquiries by phone, resolve issues, document interactions in the CRM, and meet performance metrics in a fast-paced environment.

Ideal candidates have at least 1 year of customer service, strong communication skills, and the ability to multi-task across multiple software tools.