Hybrid Contact Center Consultant I - Member Services

Members First Credit Union; Midland (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Members First Credit Union is seeking a Contact Center Consultant I to support members via a fast-paced call center. The role emphasizes first-call resolution, cross-selling opportunities, and secure handling of member data in a hybrid work environment in Midland, MI.

The position requires availability 8 a.m.–6 p.m. Mon–Fri with rotating Saturdays, and provides a path to CCUFC certification within the first year. Join a culture centered on belonging and service excellence.

Qualifications

• Minimum high school graduate or equivalent.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong communication and interpersonal skills.

Responsibilities

• Create opportunities for expanded member relationships by identifying needs and recommending Credit Union solutions.
• Deliver a trustworthy phone-based lending application experience aligned with lending strategies.
• Input consumer loan applications using the credit union's lending platform.
• Handle member inquiries on accounts, statements, histories and process transactions.
• Provide service that exceeds member expectations and ensure security/compliance in all transactions.
• Maintain knowledge of products/services and assist with onboarding of new members.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Members First Credit Union is seeking a Contact Center Consultant I to support members via a fast-paced call center. The role emphasizes first-call resolution, cross-selling opportunities, and secure handling of member data in a hybrid work environment in Midland, MI.

The position requires availability 8 a.m.–6 p.m. Mon–Fri with rotating Saturdays, and provides a path to CCUFC certification within the first year. Join a culture centered on belonging and service excellence.