Customer Care Pro - Flexible Schedule & Growth

Covisian; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Holiday Pay

Competitive bonus program

Attendance bonuses

Shift and weekend differentials

Anniversary bonuses

401(k) with Company Match

Health, Dental, Vision

Wages On-Demand

Monthly Recognition Activities

Flexible schedule

Paid time off (PTO)

Job summary

Covisian is hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. You will serve as a front-line support professional, delivering clear, empathetic assistance across voice and written channels in a fast-paced, tech-driven environment.

The role rewards reliability, strong grammar, and a customer-first mindset, with paid training, growth opportunities, and a comprehensive benefits package.

Qualifications

• Strong written and verbal communication skills.
• Excellent grammar and attention to detail.
• Professional demeanor and customer-focused mindset.
• Computer proficiency and ability to learn new systems.
• Reliability, adaptability, and motivated to grow.
• Prior customer service experience is preferred, but not required.

Responsibilities

• Assist customers with PayIts web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions.
• Provide clear, professional, and grammatically correct written communication.
• Navigate multiple systems and applications efficiently.
• Follow compliance, quality, and security standards.
• Participate in training, coaching, and team meetings.
• Support operational needs, including occasional schedule adjustments.

Skills

Strong written and verbal

Excellent grammar

Professional demeanor

Customer-focused mindset

Computer proficiency

Reliability

Adaptability

Growth mindset

Job description

Covisian is hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. You will serve as a front-line support professional, delivering clear, empathetic assistance across voice and written channels in a fast-paced, tech-driven environment.

The role rewards reliability, strong grammar, and a customer-first mindset, with paid training, growth opportunities, and a comprehensive benefits package.