Customer Care Representatives

Covisian; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Holiday Pay

Competitive bonus program

Attendance bonuses

Shift and weekend differentials

Anniversary bonuses

401(k) with Company Match

Health, Dental, Vision

Wages On-Demand

Monthly Recognition Activities

Flexible schedule

Paid time off (PTO)

Job summary

Covisian is hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. You will serve as a front-line support professional, delivering clear, empathetic assistance across voice and written channels in a fast-paced, tech-driven environment.

The role rewards reliability, strong grammar, and a customer-first mindset, with paid training, growth opportunities, and a comprehensive benefits package.

Qualifications

• Strong written and verbal communication skills.
• Excellent grammar and attention to detail.
• Professional demeanor and customer-focused mindset.
• Computer proficiency and ability to learn new systems.
• Reliability, adaptability, and motivated to grow.
• Prior customer service experience is preferred, but not required.

Responsibilities

• Assist customers with PayIts web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions.
• Provide clear, professional, and grammatically correct written communication.
• Navigate multiple systems and applications efficiently.
• Follow compliance, quality, and security standards.
• Participate in training, coaching, and team meetings.
• Support operational needs, including occasional schedule adjustments.

Skills

Strong written and verbal

Excellent grammar

Professional demeanor

Customer-focused mindset

Computer proficiency

Reliability

Adaptability

Growth mindset

Job description

Call Center Representative

Covisian is a leading global omni-channel contact center, supporting organizations across the financial, healthcare, government, and transportation sectors. Our success is driven by our people, our culture, and our commitment to exceeding client expectations.

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. We simplify how people do business with state and local government through our award-winning digital government and payment platform. Alongside its government partners, PayIt is transforming the customer experience by making government services more modern, convenient, and mobile.

Together, Covisian and PayIt deliver meaningful, people-first service that makes a real impact for the consumer.

Position Overview

We are hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment. You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.

Key Responsibilities

• Assist customers with PayIts web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions.
• Provide clear, professional, and grammatically correct written communication.
• Navigate multiple systems and applications efficiently.
• Follow compliance, quality, and security standards.
• Participate in training, coaching, and team meetings.
• Support operational needs, including occasional schedule adjustments.

Qualifications

• Strong written and verbal communication skills
• Excellent grammar and attention to detail
• Professional demeanor and customer-focused mindset
• Computer proficiency and ability to learn new systems
• Reliability, adaptability, and motivated to grow
• Prior customer service experience is preferred, but not required.

Why Work With Us?

We don't just offer jobs - we build careers.

Covisian Benefits/Culture

• Paid Training
• Paid Time Off (PTO)
• Holiday Pay (after 90 days)
• Competitive bonus program, featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.
• Strong level-up program accompanied by pay increase
• 401(k) with Company Match
• Health, Dental, Vision
• Voluntary Life Insurance (effective first of the month after 60 days)
• Wages On-Demand through ZayZoon
• Monthly Employee Recognition Engagement Activities
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Extensive Learning Development Programs, including:

• Covisian University
• CSR Leadership Prep Academy
• Leadership Development Internship
• Ongoing coaching and team development

Covisian proudly promotes from within-99% of leadership roles are internal promotions.

Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background credit check.