Customer Service Pro | Growth, PTO & Competitive Pay

Global Exterior Experts Llc; Aurora (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

An established industry player is looking for a Customer Service Representative to enhance their team. This role involves engaging with customers to identify their needs, process requests, and resolve complaints, ensuring a positive service experience. The ideal candidate will be friendly, organized, and adept at using customer management software. With a focus on career growth, this position offers a supportive environment where you can thrive under pressure and build lasting relationships with customers. If you are passionate about providing excellent service and eager to grow, this opportunity is perfect for you.

Qualifications

• Previous experience as a Customer Service Representative is preferred.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Provide solutions and document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Customer service techniques

Education

High school diploma/GED

Tools

Customer management software

Computer skills

Job description

An established industry player is looking for a Customer Service Representative to enhance their team. This role involves engaging with customers to identify their needs, process requests, and resolve complaints, ensuring a positive service experience. The ideal candidate will be friendly, organized, and adept at using customer management software. With a focus on career growth, this position offers a supportive environment where you can thrive under pressure and build lasting relationships with customers. If you are passionate about providing excellent service and eager to grow, this opportunity is perfect for you.