Customer Care Pro — Fast-Paced CX Growth

MCI; Hinesville (GA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & Rewards

Career growth

Job summary

MCI is seeking a Customer Care Agent in Georgia to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role supports both on-site and remote operations in a fast-paced environment.

You will utilize office software, manage accounts, and look for sales opportunities while maintaining excellent communication and reliability. Join a team focused on customer satisfaction and growth.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills in writing and speaking.
• Must be 18+ and able to type 20+ words per minute.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Use systems to complete account management tasks.
• Recognize sales opportunities and upgrade when appropriate.
• Explain and position products and processes to customers.
• Escalate dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Communication skills

Typing speed

Organization

Conflict resolution

Problem solving

Multitasking

Team orientation

Reliability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Customer Care Agent in Georgia to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role supports both on-site and remote operations in a fast-paced environment.

You will utilize office software, manage accounts, and look for sales opportunities while maintaining excellent communication and reliability. Join a team focused on customer satisfaction and growth.